The Business Communication Skills training equips the participant with the language and skills needed in order to be successful in any work place. The participant learns key skills that are needed in any business environment through enhanced and polished speaking, writing and reading skills training.
Improve your communication and speak with confidence. Equip and learn key skills necessary in any business environment.
Equip you with the language and skills you need to be successful in any workplace
Learn key skills needed in any business environment
Enhanced and Polished Speaking, writing and reading skills
Communication is a strategy
Types of communication – Oral vs. written
Essentials of Effective Communication
What happens when we communicate?
Types of Business Communication
Common Barriers to Effective Communication
Body Language Essentials
Communication with clients/customers
What is Business Writing?
Elements to be considered before writing a business document
Forms of Written Communication
Differences between common written forms
Grammar and Punctuation in Business Writing
Proofreading and its Tips
EFFECTIVE EMAIL WRITING, REPORT WRITING AND LETTER WRITING
Structure of an E-mail
Bad vs. Good Email examples
Letter Writing Tips
Common Types of Reports
Meetings and Discussions
GENERAL BUSINESS ETIQUETTE
What is Business Etiquette?
Why is Business Etiquette important?
Cultural Differences in International Business
Humor in the workplace
Internally done by trainer