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October 30, 2020
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Adapt the skills required to effectively communicate, interact & work with individuals & groups. Workplace Interpersonal skills are the set of abilities enabling a person to interact positively and work effectively with others. Development of the workplace interpersonal skills of employees is a key goal of training and development initiatives for many companies, and is considered a constructive manner in which to handle office disputes and other personnel issues. These skills include the areas of communication, listening, delegation of tasks and leadership. COURSE OBJECTIVES: Identify and use conflict resolution styles appropriate for different situations Identify barriers to communication and strategies to overcome them Listen effectively to ensure the audience receives the messages as you intend Develop strategies for building and maintaining relationships Determine their communication style Develop strategies for interacting with communication style unlike their own. COURSE OUTLINE: OVERVIEW OF INTERPERSONAL SKILLS What are Interpersonal Skills The Importance of Interpersonal Skills The Johari Window Senge’s Wheel of Learning AWARENESS OF SELF AND OTHERS The Communicating Styles Survey The Four CSS Styles EFFECTIVE COMMUNICATION The Goal of Effective Communication Barriers to Communication Communication Realities What Happens When We Communicate What is listening? Four Phase Model of Listening Benefits of Good Listening Time Spent Listening The Three Levels of Listening FOUNDATIONS OF EMOTIONAL INTELLIGENCE What is Emotional Intelligence? Misconceptions About Emotional Intelligence The Four Domains of Emotional Intelligence Emotional Intelligence and the Executive Core Qualifications TRUST What is Trust? The Benefits of Trust Behaviors that Rebuild Trust CONFLICT What is Conflict? Causes of Conflict Effects of Conflict Five Basics Conflicts The Value of Different Conflict Styles Managing Conflict Create a Healthy Environment Tools for Working Through Conflict COURSE FEATURES: Certification NADIA/ KHDA/ ACTVET Duration 10 hours Language English Assessments Internally done by trainer

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LOCATION NADIA Training Institute - Dubai - Floor 36 - One Lake Plaza - Cluster T - أبراج بحيرات الجميرا - دبي - United Arab Emirates

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