Adapt the skills required to effectively communicate, interact & work with individuals & groups. Workplace Interpersonal skills are the set of abilities enabling a person to interact positively and work effectively with others. Development of the workplace interpersonal skills of employees is a key goal of training and development initiatives for many companies, and is considered a constructive manner in which to handle office disputes and other personnel issues. These skills include the areas of communication, listening, delegation of tasks and leadership.
Identify and use conflict resolution styles appropriate for different situations
Identify barriers to communication and strategies to overcome them
Listen effectively to ensure the audience receives the messages as you intend
Develop strategies for building and maintaining relationships
Determine their communication style
Develop strategies for interacting with communication style unlike their own.
OVERVIEW OF INTERPERSONAL SKILLS
What are Interpersonal Skills
The Importance of Interpersonal Skills
The Johari Window
Senge’s Wheel of Learning
AWARENESS OF SELF AND OTHERS
The Communicating Styles Survey
The Four CSS Styles
The Goal of Effective Communication
Barriers to Communication
What Happens When We Communicate
What is listening?
Four Phase Model of Listening
Benefits of Good Listening
Time Spent Listening
The Three Levels of Listening
FOUNDATIONS OF EMOTIONAL INTELLIGENCE
What is Emotional Intelligence?
Misconceptions About Emotional Intelligence
The Four Domains of Emotional Intelligence
Emotional Intelligence and the Executive Core Qualifications
What is Trust?
The Benefits of Trust
Behaviors that Rebuild Trust
What is Conflict?
Causes of Conflict
Effects of Conflict
Five Basics Conflicts
The Value of Different Conflict Styles
Create a Healthy Environment
Tools for Working Through Conflict
NADIA/ KHDA/ ACTVET
Internally done by trainer