From this Leadership and Management Course you will be able to develop your skills to increase team performance, advance your career goals and promote organizational objectives. The Leadership and Management Course is offered at NADIA Training Institute in Dubai, Abu Dhabi and Sharjah. COURSE OBJECTIVE: Upon completion of the Leadership and Management course you will be able: To provide supervisors with the necessary knowledge, skills and behaviors to increase their effectiveness in their current roles To equip supervisors with the managerial skills necessary for them to adapt to changing demands To improve succession planning to enable managers to fulfill their potential within the company Understand how to structure supervision to meet your own and your employees’ needs and build a productive relationship Understand the different and interrelated nature of supervision, coaching and feedback Explore common supervision problems and dilemmas and practice their resolution COURSE OUTLINE: LEADERSHIP TRAINING: Vision, roles and responsibilities of an inspirational leader Leading VS Managing Qualities and skills required Different leadership styles and steps to adapt to different situations Overcoming the challenges of leadership SETTING OBJECTIVES AND TARGETS: Where are you now and where do you want to be, by when? Plan and actions required to achieve these objectives Monitoring and measuring TEAM BUILDING & MOTIVATION TRAINING: Roles and responsibilities of individuals in the team Building a strong team which delivers results Steps to build a team Forming Storming Norming Performing Adjourning Factors which motivate you and others Increasing motivation to improve individual performance Management skills required to motivate individuals and teams DELEGATION TRAINING: The delegation process River banking – The risks and how to avoid it Benefits of effective delegation. Road blocks to delegation and how to overcome them. When? What? And to whom is it ok to delegate tasks? CONFLICT MANAGEMENT TRAINING: Understanding the ingredients and roots of conflict within an organization Steps to resolve a conflict Analyzing a conflict Determining management Strategy Pre negotiation Negotiation Post Negotiation ASSERTIVENESS: Characteristics and skills of assertiveness Handling difficult people with confidence Responding appropriately to aggressive, assertive and passive people COACHING & FEEDBACK: Importance and functions of coaching Providing positive feedback Guidelines for constructive feedback Giving feedback and receiving criticism constructively COMMUNICATION SKILLS: Structure simple messages using appropriate language and delivery Active Listening to ensure mutual understanding Generate productive and open discussions to solve problems Overcome the barriers of communication TIME AND STRESS MANAGEMENT TRANING: Prioritizing and organizing work according to goals Eliminating time wasters Identifying the causes and symptoms of stress Planning and implementing your strategy to avoid burnout COURSE FEATURES: Certification ILM/ KHDA/ ACTVET Duration 10 hours Language English Assessments Internally done by trainer